Frequently Asked Questions
Common questions about the Yipii IoT Refer & Earn programme — eligibility, rewards, lead tracking, and more
Frequently Asked Questions
Getting Started
Who can participate in Refer & Earn?
Every user on a Yipii IoT account can participate. This includes account owners, managers, operators, and drivers. Each user gets their own personal referral code, and referrals are tracked individually — your rewards are yours, regardless of who else on your account is also referring.
Where do I find my referral code?
Open the Referrals tab from the Operations view in the sidebar. Your referral code and shareable link are displayed at the top of the page. If this is your first visit, your code is generated automatically.
Does my referral code expire?
No. Your referral code is permanent and never expires. You can share the same code and link indefinitely. Even if you do not use it for months, it remains active and valid.
Can I have more than one referral code?
No. Each user has exactly one referral code. This keeps tracking simple and ensures all your referrals are attributed to a single code. If you use both the IoT and Mobility platforms, you may have a separate code for each, but within IoT you always have one code.
Sharing and Leads
What happens when someone clicks my referral link?
Your referral code is stored in a browser cookie (valid for 30 days) and the visitor is redirected to a lead capture form on the Yipii website. The form shows a personalised message: "You were referred by [your name] from [your company]." When the visitor submits the form, the lead is automatically linked to your account.
What if the prospect does not fill out the form right away?
The referral cookie persists for 30 days. If the prospect returns to the Yipii website within that period and fills out the form, the referral is still attributed to you. After 30 days, the cookie expires and the referral link would need to be clicked again.
Can I submit a lead without the prospect clicking my link?
Yes. Use the lead submission form on your Referrals dashboard to enter the prospect's details directly. This is useful when you have the prospect's contact information from a conversation but do not want to wait for them to click a link and fill out a form.
What information do I need to submit a lead?
At minimum, you need the prospect's first name, last name, and email address. Phone number, fleet size, and fleet type are optional but help the sales team prioritise and qualify the lead more effectively. The more detail you provide, the better.
What is the difference between a hot lead and a cold lead?
A hot lead is someone who already knows about Yipii and is expecting a call from our sales team. You have already discussed fleet tracking with them and they have expressed interest. A cold lead is someone whose details you are sharing without having discussed Yipii with them first. Hot leads convert at significantly higher rates because the prospect is primed and receptive.
Can I refer a company that is already a Yipii customer?
No. The referral must be a new customer who does not already have a Yipii IoT account. If you submit a lead for an existing customer, the sales team will identify the overlap during qualification and the lead will not progress to Won.
Rewards
How much do I earn per referral?
Your reward scales with the size of the referred fleet. Each tier defines a per-asset rate (e.g. €2.50/asset at Connector), and your reward is calculated as rate x number of assets the referral signed up for, with a €25 minimum. A Connector-tier referral of a 50-asset fleet earns 50 x €2.50 = €125. See the Tiers & Rewards page for the full breakdown.
When is a reward generated?
A reward is generated automatically when a lead is marked as Won. This happens after the referred business has signed up for a Yipii IoT subscription and has been an active paying customer for at least one month. The minimum period ensures the referral represents a genuine business relationship.
How is account credit applied?
Account credit is applied to your next Yipii IoT invoice. If your monthly bill is €500 and you have a €75 credit, your next invoice is €425. Credits accumulate and are applied in order until fully consumed. You can see your pending credit balance on your referral dashboard.
How are cash rewards paid?
Cash rewards are available for consortium sub-account users. The Yipii team contacts you to arrange payment via bank transfer once the reward is approved. Cash rewards are available from the Connector tier onwards.
How are gift card rewards paid?
Gift card rewards are for non-admin staff members on standard accounts. The Yipii team arranges gift card delivery once the reward is approved. Gift card rates match fuel card rates — both are personal rewards that go directly to you.
How are fuel card rewards paid?
Fuel card rewards are for drivers. The Yipii team coordinates with your account administrator to arrange a fuel card top-up. The EUR value of the top-up matches the reward amount for your current tier.
What about merchandise rewards?
Merchandise rewards become available at the Champion tier (7+ wins) as an alternative personal reward. These are physical items coordinated by the Yipii team. The per-asset rate for merchandise is shown in the reward tier ladder on your dashboard.
Can I choose which reward type I receive?
The reward type is determined automatically based on your role and account structure:
- Account admins/owners on standard accounts receive invoice credit
- Staff/operators on standard accounts receive gift cards
- Consortium sub-account users receive cash
- Drivers receive fuel card top-ups
This ensures the reward is always relevant and valuable to you personally. In special cases, the Yipii team can override the reward type — contact us if you believe a different reward type would be more appropriate for your situation.
Do pending rewards expire?
No. Pending rewards remain on your account until they are processed by the Yipii team. There is no time limit for reward fulfilment.
Tiers and Progress
How are tiers calculated?
Your tier is based on your total number of won referrals over your entire history. One win puts you at Scout, three at Connector, seven at Champion, and fifteen at Legend. Tiers never reset or expire.
Can I lose my tier?
No. Tiers are permanent. Once you reach a tier, you keep it forever. Even if you stop referring for an extended period, your tier and progress remain unchanged when you return.
Do tier upgrades apply retroactively?
No. When you reach a new tier, the higher reward amount applies to future conversions only. Previous rewards are not recalculated. For example, if your third win moves you from Scout (€50) to Connector (€75), the third reward is at the €75 rate. Your first two rewards remain at €50.
How do I check my progress toward the next tier?
Your referral dashboard shows a progress bar with your current tier, win count, and the number of wins needed for the next tier. For example, "2/3 wins to Connector" with a 66% filled progress bar.
Badges
What are badges?
Badges are achievement milestones that recognise key moments in your referral journey — from submitting your first lead to reaching legendary status. There are six badges, each earned once when you hit the corresponding milestone.
Can I lose a badge?
No. Badges are permanently earned. Once you achieve a milestone, the badge remains on your profile forever.
Do badges affect my rewards?
Badges are a recognition system, not a reward modifier. They do not change your reward amount — that is determined by your tier. Badges provide motivation and a visual record of your accomplishments.
Technical Questions
Does the referral programme work on mobile?
Yes. The entire referral experience — dashboard, sharing, lead submission, badge track — is fully responsive and optimised for mobile devices. WhatsApp sharing opens the native app, the native share button accesses your device's sharing menu, and the lead form works on any screen size.
Do I get notified about my referral's progress?
Yes. You receive email notifications at every stage: when a lead is submitted, when the sales team starts working on it, when it is Won, and if it is Lost. Database notifications are also stored in-app so you can review your notification history.
What if I accidentally submit the same lead twice?
The sales team reviews all leads and will identify duplicates during qualification. Duplicate leads do not generate double rewards. If you are unsure whether you already submitted someone, check your lead history table on the referral dashboard.
Can I refer from multiple accounts?
Your referral code is tied to your user account, not your company account. If you have access to multiple Yipii IoT accounts, your referral code is the same across all of them. All referrals funnel to the same code regardless of which account you are logged into.
Still Have Questions?
If your question is not answered here, reach out to us:
- Email: support@yipii.com
- WhatsApp: Contact your account manager directly
We are happy to help with any questions about the Refer & Earn programme.
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